| Advanced Service Management for 6,000
person Field Service Force |
| Client: |
8,000 Building Services Company |
| Need: |
- Improve competitive positioning, improve service offers and reduce
cost in the face of intense competition by smaller, more agile companies
|
| Deliverables: |
Business and user requirements driven
elevation, selection and deployment of an advanced, state of the art service management
system with integrated knowledge bases |
| Results: |
Over $30 million in first year savings by
business process improvement alone. Facilitated 50% growth in business over three years. |
|
| Enterprise Resource Planning (ERP)
System Selection and Procurement |
| Client: |
$200 Million Aerospace / Aircraft
Component Manufacturer |
| Need: |
Upgrade their core manufacturing systems
and eliminate "Year 2000" risks Resolve significant
conflicting strategies among the sister divisions regarding SAP versus Oracle Applications |
| Deliverables: |
Facilitators and mentors. Introduced
objective, qualitative decision analysis methodology. Provided benchmarking data to
highlight risks and issues with each alternative. Facilitated quantitative RFQ and
procurement process for software, hardware and services.Team decision in good process,
with alignment to sister divisions. RFQ for hardware with comprehensive RFQ for services
creating "Apples to Apples" comparison of vendors. |
| Results: |
Team decision in good process, aligned to
sister divisions. Corporate approval of division investment plans. Price / performance
analysis saved $300K. |
|
| Component Supplier Management System |
| Client: |
$10 Billion Supplier of Network Hardware
and Software Products |
| Need: |
Evaluate, select and implement a
commercial "Component / Supplier Management System" to reduce component costs
and streamline product qualification processes Achieve
alignment between competing product alternatives across multiple business units |
| Deliverables: |
Completed evaluation and selection and
procurement of a system to integrate worldwide electronic component purchasing, via data
from over 16 MRP / ERP, CAD, PDM and purchasing systems. Achieved consensus in good team
process. |
| Results: |
The system consolidates information, and
will allow strategic contracting to provide annual savings of over $25 million. |
|
| Best Practices Shared Knowledge For
Complex Equipment Maintenance |
| Client: |
$1 Billion Manufacturer of Automobile and
Specialty Batteries |
| Need: |
Improve manufacturing metrics across 9
similar factories. Reduce costs, increase throughput and uptime |
| Deliverables: |
Developed, deployed and integrated a
"Best Practices" shared knowledge database for complex equipment maintenance
over an existing Intranet. The multi-level web site organization enables equipment
mechanics to "drill down" and access the information necessary to perform their
tasks properly. The database includes drawings and text for processes, schedules,
diagnostics and replacement parts. |
| Results: |
Potential first year savings from
manufacturing improvements estimated to be $8 million. |
|
| Engineering Productivity Improvement |
| Client: |
$ 140 Million Aerospace Component
Manufacturer |
| Need: |
Reduce product development cycles and
increase engineering productivity |
| Deliverables: |
Facilitated the assessment, selection,
acquisition and deployment of a state of the art, 3D, solid modeling capability for new
product design.Piloted 3D Solid Modeling, Simulation and Analysis and Design for
Manufactureability. Implemented CAD /CAM integration and paperless product transfer
to manufacturing |
| Results: |
Reduced product development cycles from 18
months to 8 days. In the first year, the team developed three completely new product
families. First new product platform anticipated $45 MILLION in new revenue over the
next three years |
|
| Intranet Enabled – Executive
Access - Human Resources Information System |
| Client: |
$2 Billion Specialty Chemical Manufacturer |
| Need: |
Leverage investment in PeopleSoft Human
Resources Data via Web enabled executive access |
| Deliverables: |
Developed Web Browser enabled,
"Point and click" interface for executive management to access corporate
operational information from live production databases. Demonstrated capability with
production PeopleSoft HR System. Capabilities are completely data defined, allowing them
to operate with any SQL database, with "point and Click" definitions, to return
Intranet Web pages to user's Web Browser. |
| Results: |
Deployed to Executive Staff and all HR
managers within 30 days, client deployed against inventory systems for logistics
management. |
|
| Product Data Management - Evaluation,
Selection and Deployment |
| Client: |
Client is a $3 billion business unit of an
$8 billion global computer communications firm, with manufacturing in US, Europe and Asia |
| Need: |
Improve engineering / manufacturing
quality and productivity with improved product vaulting , Workflow, Bill of Materials and
ECO management |
| Deliverables: |
Project support for supplier evaluation
and selection (RFI and RFQ). We are in the early stages of confirming user
requirements, product requirements and supplier capabilities. |
| Results: |
Worldwide integrated deployment. |
|
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