We Give You The Support You Need

Your business depends on reliable network connections. But the world of data communications is becoming increasingly complex. In the event that your service is interrupted or not properly functioning, you need immediate assistance by skilled technicians who identify, track and correct the problem — no excuses.

Around The Clock, Around The World

Whether you're based in the Kansas City or Kuala Lumpur, you'll get the same high quality SAVVIS support. That's because SAVVIS operates customer support facilities in St. Louis, London and Singapore-all utilizing a common global trouble-ticketing system to ensure consistent and timely response to your needs.

You Can Expect The Royal Treatment

SAVVIS understands. We take customer support as seriously as you do. We strive to minimize error and miscommunication and maximize trouble free, reliable service. That's why, from the very beginning, we roll out the red carpet with a dedicated Customer Support Advocate who guides you through all aspects of the installation process and remains your single point of contact during the first month of service.

Prevent Problems With Proactive Service

But your royal treatment doesn't stop there. We've made it our mission to focus on managing and improving the availability, loss and latency of your network connections, so you can focus on your business. Our SAVVIS Network Operations Center (NOC) is fully staffed with a team of experienced Network Engineers and Customer Support Advocates who proactively monitor your Internet connections for the life of your service.

On Call, All The Time

In addition to keeping your service up and running 100% of the time, our SAVVIS service and support team is highly skilled at handling the full spectrum of customer support needs, from simple operations to complex problem identification and resolution. We're there when you need us — open 24/7/365 — ready, willing and able to assist you with your Internet connections and concerns and resolve most questions on your initial call.

SAVVIS Promise

Monitoring. SAVVIS continually monitors each backbone and customer circuit from its state-of-the-art Network Operations Center (NOC).

Testing. SAVVIS remotely tests every network and customer router every 90 seconds.

Notification. SAVVIS notifies its customers within 15 minutes — guaranteed — if there is ever a network outage resulting in downtime.

Rerouting. SAVVIS instantly and automatically reroutes traffic if there is ever a backbone failure.

Consulting. SAVVIS notifies customers if they approach or exceed the maximum capacity of their circuit, and proactively recommends Internet access and security solutions appropriate for their business.

Check out our SLA's!