SAVVIS Service Level Agreement*
End-To-End Internet Performance, Guaranteed.

At SAVVIS, we back up our promises with the industry’s strongest guarantees of reliability and performance. In fact, SAVVIS provides the only end-to-end Service Level Agreements (SLAs) in the industry that guarantee minimal latency and loss over the Internet. And we guarantee 100% availability. If our network is not performing as promised, or you lose connectivity for even a minute, you are entitled to receive a credit. It’s just another way SAVVIS demonstrates its commitment to your complete satisfaction.

SAVVIS T1/T3, Frame Relay And Ethernet Guarantees

• 100% Network Availability — covers the SAVVIS network, SAVVIS provided local access circuit and any SAVVIS provided equipment (router).
• Internet Latency — Guaranteed average monthly round-trip Internet latency of less than 200 milliseconds, whereas other national Internet providers only offer latency guarantees within the provider’s network.
• Internet Packet Loss — Guaranteed average monthly round-trip Internet packet loss of less than 5%.
• Proactive Support Notification — Guaranteed to contact you within 15 minutes of any network outage resulting in downtime.
• On-Time Installation — Guaranteed new service installation by the quoted activation date.

For more information on SAVVIS' industry-leading SLAs, call
1-877-SAVVIS4.

*Recognized by tele.com as going to the "great beyond" to offer the "next daring feat in SLAs!"

- Tele.com magazine 2/99