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  Most Asked Questions
  Find the answers to most questions below. Or, use the pulldown menu to the right for even more answers to the most asked questions.  
 
 

 
What is a TheWebsiteDistrict.com

TheWebsiteDistrict.com is a Internet Service Provider specializing a variety of services which help small and midsize businesses to quickly establish a presence on the Internet.  We accomplish this by providing turnkey net products at affordable prices and superior support. We provide website hosting, affordable and easily to implement ecommerce solutions, website configuration and design, and domain name registration.
     
Why you should buy from us ?

  1. First, there's no easier way to start doing business on the Internet. How do we make it easy for you? By being available 24 hours a day 7 days a week to assist you in getting your new Web site open-for-business. And, unlike other ISPs we won't leave you hanging.
  2. There's no programming to learn, no software to buy, and no headaches.
  3. In as little as 48 hours or less, your Web Account is completely setup to include your choice from hundreds of designer websites, your own unique domain name which you select, and a full featured hosting plan.
  4. You've go nothing to loose with our 30 day money back guarantee*.
  5. Our hands-on setup assistance is what makes us standout from other Internet Service Providers and website designer firms. During the first 30 days after purchase, we will handle all aspects of getting your site open for business. Our 30 day hands-on assistance policy includes upload of your image, text and photos. Of course, you have the option of handling the upload of your images, text and photos, if any, via your password protected Administrator's panel. After your site is up and running on the Net, free support is only an e-mail away, or visit the Learning Center or our on-line bulletin board and post your questions for an even faster response.
  6. 24 hour 7 days a week access to your Website to make changes, upload images, etc.
  7. Your right to privacy is important to us. The information you provide will be kept confidential and will be used only to support your customer relationship with us. Information regarding you or the products you purchase will not be disclosed or sold to any outside organization.
  8. With all the security measures in place, you can also feel confident that every credit card transaction you make is protected by our Security Guarantee. In the event of unauthorized use of your credit card, most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50.
    * 30 day money back guarantee does not include domain name registration. All requests for a refund must be received by the 30th day from the day of purchase.
What is a TWD Web Account?

This is a we use to reference a purchase of any of our Web site packages and usually includes the purchase of a website, domain name registration, and a hosting plan
 
What is a pre-designed Web site

TheWebsiteDistrict.com specializes in "Ready-to-go" Web sites. This means that the layout, text placement, graphics and or images, are included in each Web site.

Do I have to know programming?

No. There's never any programming to learn or software to buy. Merely, select your Web site, choose a domain name, and determine which hosting plan fits your needs. We'll take it from there. In as little as 48 hours your Web site will be on the Net and open for business.

What is a Hosting Plan?

Hosting is a term used to describe where your Web site files and images reside; which most often is on a computer server. You may have noticed that we may at times all it "webspace". You rent webspace on our servers and we agree to maintain and host your Web site files and images on our server in return.

TheWebsiteDistrict.com  specializes in virtual servers as well as dedicated servers which means that you can find a home for your web site on our web servers and establish a presence on the internet regardless of your needs. We help you register your own domain name, which will become your unique address on the World Wide Web. Having your own domain name does not reveal that you are renting web space, and, since e-mail can be addressed to your domain (e.g.. WWW.YOURNAME.COM ) you will not have to announce a new e-mail address if you change internet access providers. And, with a domain name you can transfer your web presence at any time and never lose your identity since you can take your www.yourname.com with you. 

The TheWebsiteDistrict.com Virtual Server Solution allows you to start small and scale upward to whatever server and bandwidth combination fits your needs. Our customers range from small businesses to large corporate clients.

TheWebsiteDistrict.com server architecture is the most robust and flexible in the industry. Customers use their TheWebsiteDistrict.com/ TheWebsiteDistrict.com server solutions for ecommerce, on-line auctions, chat forums, virtual postcards, polls and surveys, live audio and video, secure conferencing, market research, banner advertisements, shopping carts, e-mail (virtual post offices), classified ads, databases, search engines, on-line stores and malls and much more.

How do I buy a Web site?

Buying a Web site is a 3 step process which can be completed in about 5 to 10 minutes. On our home page you will find various references to our Web Site Packages or View our Web Site links. Start there...and just follow the directions. If you have any problem or have questions, contact us.

How do I add my own text and images to my Web site?

There are two ways to add text and images. Option 1 requires a knowledge of html programming and software to download and upload your Web site files to our computer. Details of this option is fully outlined in our online Learning Center. Option 2 requires no programming knowledge. This option allows you to make text changes and upload images directly through your browser. This method although easier and faster is only limited in that the locations where text and images can be placed is pre-formatted For more information, please visit the Learning Center.

How do people find my site?

The most common method people use to find a site is through search engines like Yahoo!, Altavista, Excite, and Hotbot to name only a few. There are a variety or ways to announce your Web site to the world and increase your traffic too numerous to detail here. For promotional information, product and services useful in generating traffic, visit our Promotions Center.

What is a domain name?

A domain name is a unique Internet address that can be used for web hosting,e-mail, etc. It allows you to send and receive information at your customized e-mail address. It is your company’s identity on the World Wide Web (WWW). If your organization is Your Company, Inc., you could register the domain name of yourcompany.com and your e-mail address could be  you@yourcompany.com. For more information see Naming Your Site
Must I register a domain name?

If you currently do not own a domain name you must select one and submit it to us for registration. A domain name is your unique Web site address without it people will not know how to find your Web site or your e-mail address.

Can I upgrade to a high level of server later?

Yes, our plans are design to grow with you. To upgrade login into the members only site and use our upgrade request form. Within 24 hours your account will be upgraded to the level you request. For more information on available hosting levels see the Learning Center.

How am I billed?

You will receive you first invoice by e-mail approximately 30 days after your Web Account is fully activated and Web site on-line. Your account is activated when your Web site is on-line meaning that your site is accessible by you via FTP or through your browser and visitor accessible via your domain name.

What I of support can I expect?

Our goal is to handle everything required to maintain your Web site on the Internet so that you can concentrate on building your new business. For you convenience we provide a various support options, including: 24 hour 7 days a week call center, ticketed e-mail support, a complete on-line support center stocked full of answers and solutions to your every question, and our bulletin board where you can interact with other members.

I have a Web site. Can I use TWD services?

Some of them. But being a member has its privileges! For information on membership see the Learning Center

I have a domain name. How do I transfer it to TWD?

Go to The Domain Name Center on our homepage and follow the instructions.

How do I get information about my account.

Your information is available on-line 30 days after account activation. Your personal information is protected within our secure servers and requires a password which only you will have to gain access to your account information.

Can I use my account for commercial purposes ?

Yes, you can use your account for commercial purposes. We encourage you to use your account for commercial purposes! The World Wide Web has become a most efficient and cost-effective means of making information, products and services available to the users of the internet community.  TheWebsiteDistrict.com Virtual Server secure processing is available FREE using SSL and PGP to provide an environment whereby payment information (such as a credit card number) or confidential information (such as a custom form) can be transmitted from web browser to web server in an encrypted mode. Look for the solid key for secure transaction licensing
 

Will I be able to access my domain name with or without the WWW?

Yes, you will be able to access the domain name with or without the WWW in front. Many web hosting providers do now provide this capability. For example, you can access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

Do you offer dial-up internet access?

Yes, you will need local Internet access in order to maintain your web site and retrieve e-mail addressed sent to your site. We endorse and recommend several dial-up ISPs for this service. Providing a specialized Virtual Server service means that we do not have hundreds of modems to maintain enabling us to devote more time to our customers web presence needs and to enhancements of the entire Virtual Server System.

 
Do you support MS Frontpage extensions?

Yes, We have setup a special account for our MS Front Page Users. It has all of the features of our Standard Server 1 account plus MS Front Page extensions. This account is for MS Front Page 98. MS Front Page 97 can still be used on this account.

TheWebsiteDistrict.com also gives resellers the opportunity to host additional domains using MS FrontPage on our Plus accounts.

 
Do you offer web page design services?

Yes, we do offer web page design services,  web page consulting, web page development, and/or custom scripting services. You may contact us for more information, contact sales@TheWebsiteDistrict.com

 
Can I check for domain name availability?

Sure! You may check for domain name availability via our Free Domain Name Registration link on our Homepage or during the final step in purchasing your Web site and establishing your Web Account.

Does TheWebsiteDistrict.com handle domain registration?
Yes. TheWebsiteDistrict.com will register new domain names with ICANN for you. However, due to changes in ICANN registration policy, domain name registration must be prepaid. ($70.00 for two years) 

We do not charge for registration and we register it in YOUR name, if you establish a TheWebsiteDistrict.com or Sitebuilder's account with us. There is a $20.00 registration charge for all others. 

If you have an existing domain we will fill out and send you a modify domain name template to forward to hostmaster@internic.net. When ICANN announces the completion of the transfer, there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site at through our affiliate server base until they update their DNS. During the propagation period persons accessing your site will be going to both sites until all are eventually accessing the new site hosted by TheWebsiteDistrict.com. The process should be seamless.

 
How long does it take before my domain name is active?

Once the ICANN announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

What is the ICANN fee for domain registration ?
TheWebsiteDistrict.com will register your domain for you through Registras.com
*A fully accredited ICANN Regsistrar
We register a NEW domain for you  $70.00 Two Years
Renew an EXISTING domain  $35.00 1 Year

Do limit the number of hits I can receive each month?

No. Our experience has shown that 300 to 500 MB/month is more than enough data transfer for 90 (+)% of all websites and we use it as a bench mark. Depending on the quantity and size of your files, you can receive many thousands of hits per week. 

How do I transfer files and/or change information on my web site?

Files may be transferred to the web server via File Transport Protocol (FTP) or by accessing your password protect Web Account Access Panel. The Access panel allows you to enter information, upload images and logos, and perform other administrative functions right through your browser. There's no software to buy and making changes is easy. A complete tutorial is available at The Learning Center.

FTP allows you to download your Website to your computer, make changes, and upload your changes back to your Webspace. You will need FTP software which you can download a program for either the PC or Mac from our site (see Downloads on our Homepage) . Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first time users at the Learning Center We  offer unlimited FTP access. 

Will I have unlimited access to update my pages ?

You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your convenience.

Can multiple domains point to the same HTML files ?

In general, if you have more than one domain account at TheWebsiteDistrict.com we can point each domain address to the same HTML files. There is a $20.00 setup  fee to mirror sites and $2.00/monthly fee.
   
Can I resell space within my own account ?


Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. A server #1 will only allow you to resell subdirectories. If you are going to resell domain accounts you will need at least a server #2 which is a much more powerful solution that allows you to partition cgi and ftp directories for your customers as well as partiton virtual hosting directories. You can also resell server all account types TheWebsiteDistrict.com offers, at whatever price you choose. We will bill you our fees and you can charge your customer what you wish.
 
Do you accept international orders ?


Yes. We are pleased to have customers around the world. If desired, we can host non-US domain name extensions.
 
How long has TheWebsiteDistrict.com  been in business ?


TheWebsiteDistrict.com  has been in business since 1998. However, your site is maintained by American Internet Technologies which has been serving the Internet community since 1995 and currently hosts 58,000  active websites. Our staffs consists of a trained and professional technical support team, system administrators,network analysts, designers, and developers.
 
What contract and payment terms are available?


We bill in monthly increments and do not require a minimum contract ** beyond the initial set-up and first month fee. We accept MasterCard, Visa, and American Express as well as personal and business checks. 

**Server 4 and above accounts are required to sign a 3 month minimum contract.
 
Do you offer technical support to customers ?


Yes. We encourage our customers to send e-mail to support@TheWebsiteDistrict.com with questions or concerns about their web site. We are relatively quick to respond to support e-mail around the clock. If we cannot offer a solution to a concern within a reasonable time frame, we will invite you to call us or we'll call you directly.
   
How long does it take to set up a new account ?
Orders for servers will be configured within 48 hours, and most times will be done the same day. Once an account is set up an activation notice will be sent you via e-mail including a userid, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.
 
How do I place an order ?


You can order for a TheWebsiteDistrict.com Web Account directly from our web site 24 hours a day or by calling (323) 205-2542 between the hours of 8:30 am to 6:00 pm Monday through Friday PST. For pre-sales questions e-mail sales@TheWebsiteDistrict.com  or call: 1-310-205-2542.

SSL and PGP server-side encryption is also available FREE to make your 
Server transactions secure
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