Digital River Customer Service -
Orders placed through our online store are processed by Digital River.
When you submit your secure online order through Digital River, you will be sent an
e-mail from Digital River with important order and customer service information.
Please read this e-mail first if you have any questions about your order.
If you did not receive an e-mail confirming your order, please contact Digital River.
If you have any questions about billing or are unable to download your registered
product, please contact Digital River.
IMSI Customer Service can help you with your non-technical questions about:
Change of Address, Product Registration, Order Status and Billing, Shipping Information, Replacement Disks and Manuals, Forgotten Passwords and Codes, Returns, and Order Cancellation.
Note: Please do NOT use this form to contact Customer Service if you
downloaded or purchased a product from the IMSI Online Store AFTER January 19, 2000,
please contact Digital River.
Technical Support
IMSI no longer offers free email, fax or phone technical support for any of its products.
Many efforts have been made to provide free online solutions to your technical support questions. Please
see our support options under the Support Services section of this web site.
Several third party support providers are offering paid phone and email support for selected products.
Their contact information can be located on the individual product support pages available through the
Support Services section of this web site.
Sales Contacts