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BEST PRACTICES
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Best Practices – Small Federal-aid Programs
www.fhwa.dot.gov/quality/Bprac.htm
NPR Best Practice Reports
These reports can be found electronically via the NPR website, www.npr.gov .Go to search and enter "best practice" .
1999 - National Partnering for Reinventing Government: Balancing Measures: Best Practices in Performance Management
1997 - Serving the American Public: Best Practices in Customer-Driven Strategic Planning
1997 - Serving the American Public: Best Practices in One-Stop Customer Service
1997 - Serving the American Public: Best Practices in Performance Measurement
1996 - Serving the American People: Best Practices in Resolving Customer Complaints