[Dataloss] AU: NAB sends customer account details to the wrong people

[Dissent]

http://www.finextra.com/fullstory.asp?id=16564

The National Australia Bank (NAB) has sent the personal banking 
details of nearly 400 customers to the wrong people.

According to Australian press reports, statements including the 
account names, numbers and balances of 397 customers were posted to 
the wrong people after a computer crashed in the bank's post department.

NAB was alerted to the breach last week when a customer told the bank 
that she had been sent another person's account details.

Around 418 NAB customers who received wrong statements - some 
received more than one - were asked to destroy them.

NAB spokesman Geoff Lynch told reporters that the bank took full 
responsibility for the incident. Affected customers were informed of 
the blunder by phone and were sent a formal letter of apology.

Lynch claims there is nothing in the statements that exposes anyone 
to fraud risk.

The bank says it has informed the Federal Privacy Commissioner, the 
Banking and Financial Services Ombudsman and the Australian 
Prudential Regulatory Authority of the incident.

Last month UK high street bank Hbos said it had launched an 
investigation into how a customer who requested a copy of her bank 
statement ended up being sent the confidential details of 75,000 
other account holders.


--
Main site: http://www.pogowasright.org
Main RSS feed: http://www.pogowasright.org/backend/pogowasright.rss
Breaches RSS feed: http://www.pogowasright.org/backend/breaches.rss