[attrition] rant: Linode took my money and ran

[lyger]

http://www.pogowasright.org/blogs/grokthis/?p=317

I recently jumped into the "Virtual Dedicated Server" pit by signing up 
for a month-to-month plan with  Linode.com. Things were interesting for a 
while, it was nice to have root access, to be able to install and 
configure different distributions of linux on a remote server, etc, but 
the problems began when I submitted a service ticket request to upgrade to 
a more robust account. My ticket was ignored for over 24 hours even though 
they say they typically respond within in 1-6 hours, so at that point I 
sent an email.

After waiting another two days and getting no response, I joined their IRC 
channel and bumped into caker, who is apparently the owner. He said he.d 
process a refund under their .7 day money back satisfaction guarantee. 
that day. Impressed by this straightforward apology and offer to assist, 
and really wanting this type account, two days later I opened a new 
account with Linode, this time paying for 1 year in advance in order to 
get some additional benefits. This was mistake #2, and the largest error 
in judgement I've made in quite a while.

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