To access the HP SupportLine system via ftp: telnet 192.6.148.19, login as hpsl. You will be prompted for your system handle and password. Then select: 3 Patch support information followed by: 3 Retrieve patch file transfer login This will give you an ftp login account. Exit hpsl and ftp 192.6.148.19. Use the account name you received and your usual password. If you do not have an account on hpsl, you can self-register using the instructions below. These instructions are taken from the HP Support Line Access Guide. The entire guide is included below. 1.4 SELF REGISTRATION FOR HP SUPPORTLINE ---------------------------------------- Customers who do not have a HP software support contract can self-register for HP SupportLine access. Self-registration is only available for the HP SupportLine system located on the United States computer. You will only have to register for HP SupportLine once, after that you will be able to connect directly to HP SupportLine. Use the following steps to self-register, only if you do not currently have a support contract, for HP SupportLine. Step 1. For modems, dial (415) 691-3680 (in the United States) -or- For users who have been authorized by the National Science Foundation (NSF) to use Internet may access HP SupportLine over Internet. Connect to HP SupportLine using the appropriate IP address or machine name provided below: Region IP address Machine Name ------ ----------- ------------ United States telnet 192.6.148.19 telnet support.mayfield.hp.com Europe CURRENTLY UNAVAILABLE Asia Pacific CURRENTLY UNAVAILABLE Step 2. When your communications program indicates that you are connected, press RETURN. The system prompt, (login:), should appear. Step 3. Log in to HP SupportLine Self-Registration by typing the following command, followed by RETURN. login: hpslreg Step 4. Follow the instructional prompts. At the end of the prompts, a system handle and password will be assigned to you. Please make a note of your system handle and password. You need these in the future to access the HP SupportLine located in the United States. You have only been registered for the HP SupportLine system in the United States. Step 5. When you finish the registration session, the connection is closed. On subsequent access, you will not have to self register, you will directly access HP SupportLine. This is accomplished by login on as the user hpsl. For example: login: hpsl Use the information in the previous sections "1.2 FOR TERMINAL/MODEM USERS" or "1.3 FOR INTERNET ACCESS USERS" for specifics on how to login into HP SupportLine. HP SupportLine Access Guide (Version B.02.00) Last Updated: Thursday, November 24, 1993 Welcome to HP SupportLine. You connect to HP SupportLine from your own terminal or PC with a modem and a regular phone line, or from your workstation via modem or the NSF Internet network, if you are authorized by the National Science Foundation. HP SupportLine is a fast, easy way for you to find solutions to your technical and support-related questions and to communicate with Hewlett-Packard. Once connected, you can: * Read the latest news from Hewlett-Packard. * Locate information on a particular topic or find solutions to known problems using HP SupportLine's keyword or descriptive search to retrieve product support information. * Submit a technical or usage question to the Hewlett-Packard on Response Center (HP TeamLine, HP ResponseLine, HP ApolloLine and HP Apollo Comprehensive Support customers). This guide gives you general access and logon information. Refer to it whenever you have a question. FOR NEW USERS We recommend that new users read through the HP SupportLine Usage Guide and this guide, the HP SupportLine Access Guide. Use the HP SupportLine Usage Guide to learn the features of HP SupportLine, and then use the Tutorial which is available online in HP SupportLine. The HP SupportLine Usage Guide describes the features of the system, explains the screen display, and offers some recommendations for making efficient use of HP SupportLine. Use this guide, the HP SupportLine Access Guide, to learn how to configure your computer and how to access HP SupportLine. FOR EXPERIENCED USERS Once you become acquainted with the system, the HP SupportLine Commands chapter of the HP SupportLine Usage Guide provides basic information in brief form for easy reference. NEED HELP? If you encounter problems using HP SupportLine, use the help subsystem of HP SupportLine. The help subsystem of HP SupportLine is described in section "1.3.1 Using Help" of the HP SupportLine Usage Guide. If the help subsystem does not help in resolving the problem and you have a telephone assisted support contract with Hewlett-Packard please use either the Software Call feature of HP SupportLine or call your local Hewlett-Packard Response Center. If you call your local Hewlett-Packard Response Center be prepared to give your system handle. If you wish to give feedback about HP SupportLine, use the Feedback feature of HP SupportLine. Your comments will be evaluated and used as input for future enhancements to the product. A CHANGING SCENE New information is added to HP SupportLine on a daily basis, so the information you retrieve today may not be exactly the same as information you found previously when researching a problem. Menus presented to HP BasicLine Support customers and self-registered customers are not exactly the same as described in this HP SupportLine Usage Guide. You will have the options to submit Software Calls to the HP Response Center or Feedback about HP SupportLine. CONTENTS ======== 1. LOGGING ON TO HP SUPPORTLINE 1.1 SET-UP INFORMATION 1.1.1 Before You Start 1.1.2 Modem Settings For Terminal Users 1.1.3 Modem Settings For Workstation Users 1.2 FOR TERMINAL/MODEM USERS 1.3 FOR INTERNET ACCESS USERS 1.4 SELF REGISTRATION FOR HP SUPPORTLINE 2. CONFIGURATION PROCEDURES 2.1 PROCEDURES FOR THE HP 9000 SERIES 300/400 AND SERIES 700 2.1.1 What You Need 2.1.2 Hardware Configuration 2.1.3 Software Configuration 2.1.4 System Configured 2.2 PROCEDURES FOR THE HP 9000 SERIES 800 2.2.1 What You Need : 2.2.2 Software Configuration 2.2.3 System Configured 2.3 PROCEDURES FOR THE HP 1000 COMPUTER 2.4 PROCEDURES FOR THE DOMAIN WORKSTATION 2.4.1 Aegis Environment 2.4.2 SYS5 Unix Environment 2.4.3 BSD Unix Environment 3. HARDWARE CONFIGURATIONS 3.1 TERMINAL EMULATORS 3.2 MODEMS 3.3 DEFAULT MODEM SETTINGS 3.3.1 Hayes-Compatible 2400 Baud Modems 3.3.2 Hayes-Compatible 300 or 1200 Baud Modems 3.4 CABLES 3.4.1 Internal Modem 3.4.2 External Modem 3.4.3 Pinouts 1. LOGGING ON TO HP SUPPORTLINE ================================ 1.1 SET-UP INFORMATION ---------------------- 1.1.1 Before You Start To access HP SupportLine you will need a system handle and password. If you have a software support contract with HP, you were sent a "Getting Started Kit" from HP that contains your system handle and password. If you have a software support contract and have lost or did not receive your system handle or password, contact your local Hewlett-Packard Response Center. If you do not have a software support contract and would like to request a system handle and password, refer to the instructions in the section "1.4 Self Registration for HP SupportLine." To access HP SupportLine, you need a modem, terminal emulation software and one of the following: * an HP ASCII compatible terminal. * an HP Vectra personal computer. * an HP 9000 workstation. * an HP 1000 computer. * a Domain Workstation. * an IBM PC-compatible personal computer or an Apple Macintosh. If you are eligible to use the National Science Foundation (NSF) Network, you may access HP SupportLine via Internet and will not need a modem. To determine your eligibility to use Internet, you can contact NSF at (617) 873-3400 in the United States. 1.1.2 Modem Settings For Terminal Users You can log on to HP SupportLine at 1200 or 2400 baud. For most terminals and modems, use the following settings: * 1200 or 2400 baud * Zeros parity * 7 data bits * 1 stop bit 1.1.3 Modem Settings For Workstation Users Depending on the interface used, be sure to correctly set the following items: * SC (select code) * interrupt level * baud rate (1200 bd or 2400 bd) * modem signals enabled * 8 data bits * parity (NONE) NOTE: See Chapter 2 for configuration procedures used with various systems and environments. 1.2 FOR TERMINAL/MODEM USERS ---------------------------- Step 1. Dial the HP SupportLine telephone number. If you need the telephone number, contact your local area sales office or your local HP Response Center for the telephone number in your country. Step 2. When your communications program indicates that you are connected, press RETURN. Depending on where you are located, you will have to perform a command before you are connected to one of the HP SupportLine computers. In the: United States and Singapore - The system prompt, (:) or (login:), should appear. Europe - You should receive a DTC welcome message and a prompt, (HPSL DTC>). To access the MPE system type: HPSL DTC> C HPSL To access the HP-UX system type: HPSL DTC> C patch Asia-Pacific - You should receive a PAD, X.25, welcome (except message, (Type #HPSL to start), and the Singapore) PAD prompt, (@), should appear. To connect to the MPE system type: @#HPSL To connect to the HP-UX (NOTE: this is not available in Thailand) system type: @#CAM Step 3. If your system prompt is (:), log on to the HP SupportLine account by typing the following command, followed by RETURN. :HELLO myname,USER.HPSL If your system prompt is (login:), log in to HP SupportLine by typing the following command, followed by RETURN. login: hpsl Step 4. When prompted, type your system handle and password, each followed by RETURN. If you have lost your system handle or password, contact your Hewlett-Packard Response Center. Step 5. Press RETURN until the HP SupportLine Top Menu screen is displayed. NOTE: If your terminal does not support block mode, you should enable HP SupportLine's line editor. At the "Select an item or enter a command" prompt, type: SET EDITOR LINE and press RETURN. The editor is used when you submit feedback to HP SupportLine or when you submit calls electronically. You may set the line editor as your default editor by typing SAVE RETURN after you have issued the command, SET EDITOR LINE. The line editor default setting will remain in effect until a new SET EDITOR command is issued. Step 6. When you exit HP SupportLine, the connection is closed. 1.3 FOR INTERNET ACCESS USERS ----------------------------- Step 1. HP 9000, HP Apollo and HP 64000 system users who have been authorized by the National Science Foundation (NSF) to use Internet may access HP SupportLine over Internet. Connect to HP SupportLine using the appropriate IP address or machine name provided below: Region IP address Machine Name ------ ----------- ------------ United States telnet 192.6.148.19 telnet support.mayfield.hp.com Europe telnet 192.6.57.136 telnet patch.external.hp.com Asia Pacific telnet 192.6.62.2 telnet hpsl.sgp.hp.com Step 2. Once you access HP SupportLine, login as shown below. login: hpsl Step 3. When prompted, type your system handle and password, each followed by RETURN. If you have lost your system handle or password, contact your Hewlett-Packard Response Center. Step 4. Press RETURN until the HP SupportLine Top Menu is displayed. Step 5. When you exit HP SupportLine, the connection is closed. 1.4 SELF REGISTRATION FOR HP SUPPORTLINE ---------------------------------------- Customers who do not have a HP software support contract can self-register for HP SupportLine access. Self-registration is only available for the HP SupportLine system located on the United States computer. You will only have to register for HP SupportLine once, after that you will be able to connect directly to HP SupportLine. Use the following steps to self-register, only if you do not currently have a support contract, for HP SupportLine. Step 1. For modems, dial (415) 691-3680 (in the United States) -or- For users who have been authorized by the National Science Foundation (NSF) to use Internet may access HP SupportLine over Internet. Connect to HP SupportLine using the appropriate IP address or machine name provided below: Region IP address Machine Name ------ ----------- ------------ United States telnet 192.6.148.19 telnet support.mayfield.hp.com Europe CURRENTLY UNAVAILABLE Asia Pacific CURRENTLY UNAVAILABLE Step 2. When your communications program indicates that you are connected, press RETURN. The system prompt, (login:), should appear. Step 3. Log in to HP SupportLine Self-Registration by typing the following command, followed by RETURN. login: hpslreg Step 4. Follow the instructional prompts. At the end of the prompts, a system handle and password will be assigned to you. Please make a note of your system handle and password. You need these in the future to access the HP SupportLine located in the United States. You have only been registered for the HP SupportLine system in the United States. Step 5. When you finish the registration session, the connection is closed. On subsequent access, you will not have to self register, you will directly access HP SupportLine. This is accomplished by login on as the user hpsl. For example: login: hpsl Use the information in the previous sections "1.2 FOR TERMINAL/MODEM USERS" or "1.3 FOR INTERNET ACCESS USERS" for specifics on how to login into HP SupportLine. 2. CONFIGURATION PROCEDURES ============================ 2.1 PROCEDURES FOR THE HP 9000 SERIES 300/400 AND SERIES 700 ------------------------------------------------------------ The HP 9000 Series 300/400 and Series 700 computer requires terminal emulation software in order to access HP SupportLine. The terminal emulation software is called cu and calls up another system, which can be a terminal, another HP-UX system or a non HP-UX system running an application such as HP SupportLine. The Programming Environment (PE) version of HP-UX is required. 2.1.1 What You Need * any HP 9000 Series 300/400 or Series 700 running the PE version of HP-UX. * a free serial port with modem support. * the correct modem cable for the port you intend to use. * a modem. 2.1.2 Hardware Configuration If you are using the internal serial port of your HP 9000, please refer to the HP-UX Peripheral Installation Guide (P/N 97005-90000), Step 5, Interface Cards and Interface Installation Manual delivered with your interface. Depending on the interface used, be sure to correctly set the following items: * SC (select code) for Series 300/400 * SSF for Series 700 * S - System bus module number * S - EISA slot number * F - Function number * 4 - if modem is connected to serial port 1 * 5 - if modem is connected to serial port 2 * interrupt level * baud rate (1200 bd or 2400 bd) * modem signals enabled * 8 bits * parity (NONE) 2.1.3 Software Configuration You must be root to perform the following steps. Example commands are given. Please refer to the HP-UX System Administrator's Guide, Part Number 98594-90060, if you need additional explanations. Step 1 - Create device files. You may use the following examples: Series 300/400 | Series 700 | US Protocol | US Protocol | # mknod /dev/cua01 c 1 0xSC0001 | mknod /dev/cua01 c 1 0xSSF001 # mknod /dev/cul01 c 1 0xSC0001 | mknod /dev/cul01 c 1 0xSSF001 # mknod /dev/ttyd01 c 1 0xSC0000 | mknod /dev/ttyd01 c 1 0xSSF000 | | CCITT Protocol | CCITT Protocol | # mknod /dev/cua01 c 1 0xSC0003 | mknod /dev/cua01 c 1 0xSSF003 # mknod /dev/cul01 c 1 0xSC0003 | mknod /dev/cul01 c 1 0xSSF003 # mknod /dev/ttyd01 c 1 0xSC0002 | mknod /dev/ttyd01 c 1 0xSSF002 Where SC for Series 300/400 are in hexadecimal notation Where SSF for Series 700 are in hexadecimal notation cua01 is the dial-out device file used by autodial modems cul01 is the dial-out device file used by manual-dial modems ttyd01 is the dial-in device file Example for Series 300/400: If the datacomm board is at SC 15, you would use the following commands to create device files: # mknod /dev/cua01 c 1 0x0f0001 # mknod /dev/cul01 c 1 0x0f0001 # mknod /dev/ttyd01 c 1 0x0f0000 Example for Series 700: If the modem is connected on the second serial port on the core I/O board you would use the following commands to create the device files: # mknod /dev/cua01 c 1 0x205001 # mknod /dev/cul01 c 1 0x205001 # mknod /dev/ttyd01 c 1 0x205000 Step 2 - Modify /etc/gettydefs by adding the following line: K# B2400 HUPCL CS8 # B2400 SANE CS8 IXON HUPCL IXANY TAB3 #Modem login : #K A blank line should separate this entry from any others. Step 3 - Modify /etc/inittab by adding the following line: m1:2: respawn:/etc/getty -t 60 ttyd01 K Be certain that this is the only getty on that port. If another getty exists, disable it by changing "respawn" to "off". Step 4 - Modify /usr/lib/uucp/Devices and modify by adding the following lines: ACU cul01 cua01 2400 hayes Direct cul01 - 2400 direct The first line will be used by autodial modems; the second line will be used by manual-dial modems. Step 5 - Make sure the file /usr/lib/uucp/Dialers exists. If not, copy it from the directory /usr/lib/uucp/newconfig. Step 6 - Restart a getty on your modem port, with the following command. # init q 2.1.4 System Configured At this point your system is configured. You should be able to connect to HP SupportLine via modem by performing the following command (root status is not required at this point): Step 1 - for manual-dial modems, the command to be used is: $ cu -lcul01 dir (Connected is returned by the system.) Step 2 - for autodial modems, the command to be used is: $ cu -lcul01 -s2400 logon_telephone_number (The system returns the following two lines:) Autodialing - please wait Connected Please refer to "Internet Access" in Chapter 1 if you are authorized to use the NSF Internet. When the modem indicates that you are connected, press RETURN. Depending on where you are located, you will have to perform a command before you are connected to the HP SupportLine computer. In the: United States and Singapore - The system prompt, (login:), should appear. Europe - You should receive a DTC welcome message and a prompt, (HPSL DTC>). To access HP SupportLine type: HPSL DTC> C patch Asia-Pacific - You should receive a PAD, X.25, welcome (except message, (Type #HPSL to start), and the Singapore) PAD prompt, (@), should appear. To connect to HP Supportline (NOTE: this is not available in Thailand) type: @#CAM To log in to HP SupportLine, type the following command and press RETURN: login: hpsl When prompted, type your system handle and password, each followed by RETURN. If you have lost your system handle or password, contact your Hewlett-Packard Response Center. Press RETURN until the HP SupportLine Top Menu screen is displayed. NOTE : If you will always access HP SupportLine from this environment, you may wish to set the line editor as your default editor by typing SET EDITOR LINE RETURN and SAVE RETURN. The line editor default setting will remain in effect until a new SET EDITOR command is issued. When you exit HP SupportLine, the connection is closed. 2.2 PROCEDURES FOR THE HP 9000 SERIES 800 ----------------------------------------- The HP 9000 Series 800 computer requires terminal emulation software in order to access HP SupportLine. The terminal emulation software is called cu and calls up another system, which can be a terminal, another HP-UX system or a non HP-UX system running an application such as HP SupportLine. 2.2.1 What You Need : * any HP 9000 Series 800. * Verify you are connected to a port that supports modems. The panel into which you plug the cable from the modem should say 'FULL MODEM". Note: The HP9000 Series 800 serial interface cards support modems on every port, modems on some ports or only hardwired devices depending on the card you have. The interface card in the computer is connected via a cable or cable pair to one or more panels. The panels are marked as "Full modem" (all ports support modems) or, in the case of some older systems, ports that support modems on a mixed panel will show some ports as supporting modems if they are labelled 1M or 2M on the appropriate port. Panels that have "Direct Distribution Panel" or "DDP" do NOT support modems. * a modem cable, use 40233A cable. 92219Q cable may be used on SOME 800 series systems, but 40233A will work on all. * a modem that supports the AT (Hayes) command set. The recommended modem cable is a 40233A cable. 92219Q cable may be used on SOME 800 series systems but 40233A will work on all. 2.2.2 Software Configuration You must be a root to perform the following steps. Example commands are given. Step 1 - Create device files. You may use SAM or the following examples: US Protocol # mksf -d mux0 -l X -p Y -o /dev/cuaXpY # mksf -d mux0 -l X -p Y -o /dev/culXpY # mksf -d-mux0 -l X -p Y -i /dev/ttydXpY CCITT Protocol # mksf -d mux0 -l X -p Y -c -o /dev/cuaXpY # mksf -d mux0 -l X -p Y -c -o /dev/culXpY # mksf -d mux0 -l X -p Y -c -i /dev/ttydXpY Where X is the lu number of the MUX interface. Y is the port number on the MUX panel. cuaXpY is the call-out device file used by autodial modems. culXpY is the dial-out device file used by manual-dial modems. ttydXpY is the dial-in device file. For example, if MUX on lu0, port 1 is used, the following commands can be used to create device files: # mksf -d mux0 -l0 -p1 -o /dev/cua0p1 # mksf -d mux0 -l0 -p1 -o /dev/cul0p1 # mksf -d mux0 -l0 -p1 -i /dev/ttyd0p1 Step 2 - Modify /etc/gettydefs by adding the following line: K# B2400 HUPCL CS8 # B2400 SANE CS8 IXON HUPCL IXANY TAB3 #Modem login : #K A blank line should separate this entry from any others. Step 3 - Modify /etc/inittab by adding the following line: m1:2: respawn:/etc/getty -t 60 ttyd01 K Be certain that this is the only getty on that port. If another getty exists, disable it by changing "respawn" to "off". Step 4 - Modify /usr/lib/uucp/Devices and modify by adding the following lines: Direct cul01 - 2400 direct ACU cul01 cua01 2400 hayes The first line will be used by manual-dial modems; the second line will be used by autodial modems. Step 5 - Make sure the file /usr/lib/uucp/Dialers exists. If not, copy it from the directory /usr/lib/uucp/newconfig. Step 6 - Restart a getty on your modem port, with the following command. # init q 2.2.3 System Configured At this point your system is configured. You should be able to connect to HP SupportLine via modem by performing the following command (root status is not required at this point): Step 1 - for manual-dial modems, the command to be used is: $ cu -lcul01 dir (Connected is returned by the system.) Step 2 - for autodial modems, the command to be used is: $ cu -lcul01 -s2400 logon_telephone_number (The system returns the following two lines:) Autodialing - please wait Connected Please refer to "Internet Access" in Chapter 1 if you are authorized to use the NSF Internet. When the modem indicates that you are connected, press RETURN. Depending on where you are located, you will have to perform a command before you are connected to the HP SupportLine computer. In the: United States and Singapore - The system prompt, (login:), should appear. Europe - You should receive a DTC welcome message and a prompt, (HPSL DTC>). To access HP SupportLine type: HPSL DTC> C patch Asia-Pacific - You should receive a PAD, X.25, welcome (except message, (Type #HPSL to start), and the Singapore) PAD prompt, (@), should appear. To connect to HP Supportline (NOTE: this is not available in Thailand) type: @#CAM To log in to HP SupportLine, type the following command and press RETURN: login: hpsl When prompted, type your system handle and password, each followed by RETURN. If you have lost your system handle or password, contact your Hewlett-Packard Response Center. Press RETURN until the HP SupportLine Top Menu screen is displayed. NOTE : If you will always access HP SupportLine from the HP 9000 Series 300/800, you may wish to set the line editor as your default editor. At the "Select an item or enter a command" prompt type SET EDITOR LINE RETURN and SAVE RETURN. The line editor default setting will remain in effect until a new SET EDITOR command is issued. When you exit HP SupportLine, the connection is closed. 2.3 PROCEDURES FOR THE HP 1000 COMPUTER --------------------------------------- With terminal emulation software, such as CONNECT/1000, and the baud rate set to 1200 or 2400 baud, dial the HP SupportLine telephone number. Contact your local area sales office or your local HP Response Center for the telephone number in your country. If you have an ASIC card, the baud rate is set by switches on the card. The 12005-60004 modem cable is required. An example for configuring the D-mux, 12040D mux follows: "lu" is the logical unit assigned to the port. CN lu 35B y RESET the baud rate generator ( BRG ), y=BRG# (0 or 1) CN lu 16b y010XB Set the baud rate generator to the grouping for 1200, 2400 or 4800 (10B). The X is the port number of the multiplexer. CN lu 30B y011XB Sets the baud rate to 2400. CN lu 30B y007XB Sets the baud rate to 1200. When your terminal emulation software indicates that you are connected, connected, press RETURN. Depending on where you are located, you will have to perform a command before you are connected to the HP SupportLine computer. In the: United States and Singapore - The system prompt, (:), should appear. Europe - You should receive a DTC welcome message and a prompt, (HPSL DTC>). To access HP SupportLine type: HPSL DTC> C HPSL Asia-Pacific - You should receive a PAD, X.25, welcome (except Singapore) message, (Type #HPSL to start), and the PAD prompt, (@), should appear. To connect to HP SupportLine type: @#HPSL To log on to the HP SupportLine account, type HELLO myname,USER.HPSL and press RETURN. When prompted, type your system handle and password, each followed by RETURN. If you have lost your system handle or password, contact your Hewlett-Packard Response Center. Press RETURN until the HP SupportLine Top Menu screen is displayed. NOTE : If you will always access HP SupportLine from the HP 1000, you may wish to set the line editor as your default editor, by typing SET EDITOR LINE RETURN and SAVE RETURN. The line editor default setting will remain in effect until a new SET EDITOR command is issued. When you exit HP SupportLine, the connection is closed. 2.4 PROCEDURES FOR THE DOMAIN WORKSTATION ----------------------------------------- HP SupportLine can be accessed from your Domain Workstation under the AEGIS, SYS5 UNIX or BSD UNIX environment. Each configuration requires a Hayes-compatible modem or NSF Internet access. The following instructions assume a modem access. 2.4.1 AEGIS Environment Check to ensure that /dev/vt100_printer exists. If not, one must be created before the startup of VT100 terminal emulator. Under the AEGIS environment, perform the following steps: Step 1 - Invoke the Emulate Terminal command (EMT) through the VT100 terminal emulator. If a /com directory exists, links may be created such as: $ crl /com/vt100 /usr/apollo/bin/vt100 $ crl /com/emt /usr/apollo/bin/emt Step 2 - Set the input line termination sequence the host will send to line feed. Step 3 - Configure EMT to suppress the display of non-printable ACSII characters. Step 4 - Set Display Manager window mode to RAW. Step 5 - Turn off the EMT escape sequence. Step 6 - Set the SIO line speed. Step 7 - Set the EMT to remote mode. NOTE : The commands necessary to use EMT to access HP SupportLine are: $ /usr/apollo/bin/vt100 -std /usr/apollo/bin/emt ( /com/vt100 -std /com/emt) emt>interm lf emt>asc emt>raw emt>emtesc none emt>tctl -line 1 -speed 2400 (Modem speed may also be set to 1200) emt>f1 Step 8 - The following message will be displayed on the screen: EMT to remote... F1 to exit. Step 9 - Type ATDT and the HP SupportLine telephone number. If you need the telephone number, contact your local area sales office or your local HP Response Center for the telephone number in your country. The following message will be displayed. CONNECT Step 10- When the modem indicates that you are connected, press RETURN. Depending on where you are located, you will have to perform a command before you are connected to the HP SupportLine computer. In the: United States and Singapore - The system prompt, (login:), should appear. Europe - You should receive a DTC welcome message and a prompt, (HPSL DTC>). To access HP SupportLine type: HPSL DTC> C patch Asia-Pacific - You should receive a PAD, X.25, welcome (except message, (Type #HPSL to start), and the Singapore) PAD prompt, (@), should appear. To connect to HP Supportline (NOTE: this is not available in Thailand) type: @#CAM Step 11- To log in to HP SupportLine, type the following command and press RETURN: login: hpsl Step 12- When prompted, type your system handle and password, each followed by RETURN. If you have lost your system handle or password, contact your Hewlett-Packard Response Center. Step 13- Press RETURN until the HP SupportLine Top Menu screen is displayed. NOTE : If you will always access HP SupportLine from this environment, you may wish to set the line editor as your default editor by typing SET EDITOR LINE RETURN and SAVE RETURN. The line editor default setting will remain in effect until a new SET EDITOR command is issued. Step 14- To terminate your HP SupportLine session, follow the exit prompts given by HP SupportLine until the following message is displayed: NO CARRIER At the NO CARRIER message, your screen will appear to be hung with no cursor movement. Type f1 key and the following prompt will be displayed: emt> Type q and the $ prompt will be displayed. 2.4.2 SYS5 UNIX Environment Execute the command /user/bin/cu command to access HP SupportLine under the SYS5 Environment. NOTE : The cu command will pass the parameters needed to access HP SupportLine. Specify the HP SupportLine telephone number. If you need the telephone number, contact your local area sales office for the telephone number in your country. A sample cu command follows: cu -s2400 415-nnn-nnnn 2.4.3 BSD UNIX Environment Execute the /usr/bin/cu command to access HP SupportLine under the BSD Environment: NOTE : The cu command will pass the parameters needed to access HP SupportLine. Specify the HP SupportLine telephone number. If you need the telephone number, contact your local area sales office for the telephone number in your country. A sample cu command follows: cu -s2400 415-nnn-nnnn 3. HARDWARE CONFIGURATIONS =========================== To access HP SupportLine, you need an HP ASCII terminal or one that emulates HP mode, and a Hayes-compatible modem. With HP terminal emulation software, you may also use a Hewlett-Packard Vectra PC, an IBM PC, an Apple Macintosh PC, a Hewlett-Packard 9000 computer, a Hewlett-Packard 1000 computer or an Apollo workstation. 3.1 TERMINAL EMULATORS ---------------------- Example terminal emulation software packages that work with HP SupportLine include: * cu, for the HP 9000. * HP AdvanceLink, for the Vectra, IBM PC-compatibles, or the HP 150 PC. * HP Terminal, for the Vectra, HP Portable PCs or the HP 150 PC. * Reflection, for IBM PC-compatibles or the Apple Macintosh. * CONNECT Virtual Terminal Software, for the HP 1000. * VT100, for the Apollo workstation. 3.2 MODEMS ---------- Modems recommended for use with HP SupportLine must have factory set defaults and be fully compatible with the Hayes modem. The following modems are acceptable for use with HP SupportLine and are readily available in the United States. Acer Multitech ADDA Omnitech Bizcomp Packard-Bell CTS Parcorp Cygnet Practical Peripherals Everex Prometheus Excelogic SmarTerm Goldstar Telebit Hayes Telemidas Micom US Robotics 3.3 DEFAULT MODEM SETTINGS -------------------------- 3.3.1 Hayes-Compatible 2400 Baud Modems These modems store their configuration in nonvolatile memory. To set one of these modems to its default configuration, connect it to your terminal, make sure it is powered on, and type the following commands: AT&F AT&W 3.3.2 Hayes-Compatible 300 or 1200 Baud Modems These modems use switches to set their configuration. Different brands use the switches differently, so see your modem manual to set the switches to the conditions listed below: SETTING STATUS ------- ------ DTR (Data Terminal Ready) ACTIVE (OFF) Word Status Messages ON (Digit Status Messages OFF) Status Messages ON Echo ON Auto Answer OFF DCD (Data Carrier Detect) ACTIVE (OFF) Multi-line Phone (A/A1) OFF Command Recognition ON Voice Insert OFF NOTE : Many modems do not have switch settings for some of the preceding conditions. In that case, the modem has been pre-set and needs no adjustment. 3.4 CABLES ---------- 3.4.1 Internal Modem If you are using an internal PC modem, the only cable you need runs from the phone jack to the modem board on the back of the PC. 3.4.2 External Modem With an external modem connected to a terminal or PC, you need a phone cord from the modem to the phone line (normally included with the modem) and a cable from the modem to the terminal or PC. Hayes compatible external modems have a 25-pin RS232 female connector on the back. For terminals and PCs with 25-pin female serial connectors, use the HP13242N cable. For PCs with 25-pin male serial connectors, use the HP13242N cable with the HP92224F gender change adapter. For PCs with 9-pin male serial connectors, use the HP24542M cable. 3.4.3 Pinouts PC/Terminal to Modem 25-pin to 25-pin 1--------shield--------1 2--------TxD-----------2 3--------RxD-----------3 4--------RTS-----------4 5--------CTS-----------5 6--------DSR-----------6 7--------GND-----------7 8--------DCD-----------8 20-------DTR----------20 PC/Terminal to Modem 9-pin to 25-pin 1--------DCD-----------8 2--------RxD-----------3 3--------TxD-----------2 4--------DTR----------20 5--------GND-----------7 6--------DSR-----------6 7--------RTS-----------4 8--------CTS-----------5 UNIX(R) is a registered trademark of AT&T in the U.S.A. and other countries. HP AdvanceLink and HP Terminal are registered trademarks of Hewlett-Packard. Reflection is a U.S. trademark of Walker, Richer and Quinn, Inc. of Seattle, WA. NOTICE : The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to the information provided within HP SupportLine and this User Guide, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained within HP SupportLine or this User Guide or for incidental or consequential damages in connection with the furnishing or use of the information. Customer is hereby granted the right to use the information provided through HP SupportLine. No right, title, or interest in the information contained in and provided through HP SupportLine is granted to the Customer. Any HP or third party software or information provided through HP SupportLine is copyrighted. All rights reserved. Reproduction, adaptation, or translation without prior written permission from HP is prohibited, except as allowed under the copyright laws and except that Customer may produce a single human readable copy of the data. Customer shall not transfer, sell, or in any manner commercially exploit HP SupportLine or the data contained in it. In no event may Customer remove or obscure copyright notices contained in HP SupportLine, the information provided through HP SupportLine, and this User Guide. Copyright Hewlett-Packard Company 1992