From: Edna Kotal (classigalnana@verizon.net)
To: jericho@attrition.org
Date: Wed, 08 Nov 2006 00:54:26 -0500
Subject: Cancel free AOL


As of today's date 11/07/06 please cancel my FREE MEMBERSHIP with AOL.

Thank you.



From: security curmudgeon (jericho@attrition.org)
To: Edna Kotal (classigalnana@verizon.net)
Date: Wed, 8 Nov 2006 01:02:27 -0500 (EST)
Subject: Re: Cancel free AOL


Good evening Edna,

: As of today's date 11/07/06 please cancel my FREE MEMBERSHIP with AOL.

It is currently Wed Nov  8 01:01:11 EST 2006, so this request is invalid
given that it is no longer 11/07/06. Please re-submit your request.

Jared E. Richo
Attrition On-Line (AOL)




From: Edna Kotal (classigalnana@verizon.net)
To: security curmudgeon (jericho@attrition.org)
Date: Wed, 08 Nov 2006 01:25:51 -0500
Subject: Re: Cancel free AOL


Kindly cancel my  FREE MEMBERSHIP with AOL as of today's date November 8, 2006.  
Please notify me when this is done.

Thank you..........Edna Kotal


> Good evening Edna,
>
> : As of today's date 11/07/06 please cancel my FREE MEMBERSHIP with AOL.
>
> It is currently Wed Nov  8 01:01:11 EST 2006, so this request is invalid
> given that it is no longer 11/07/06. Please re-submit your request.
>
> Jared E. Richo
> Attrition On-Line (AOL)




From: Edna Kotal (classigalnana@verizon.net)
To: security curmudgeon (jericho@attrition.org)
Date: Wed, 08 Nov 2006 11:38:37 -0500
Subject: Cancel free AOL


Forwarded herewith is my letter dated as of yesterday.   Since I have not heard from you 
I would like to know if I need to do anything further?

Please advise.   Thank you...............Edna Kotal


----- Original Message ----- 
From: "Edna Kotal" (classigalnana@verizon.net)
To: "security curmudgeon" (jericho@attrition.org)
Sent: Wednesday, November 08, 2006 1:25 AM
Subject: Re: Cancel free AOL


> Kindly cancel my  FREE MEMBERSHIP with AOL as of today's date November 8, 2006.  Please 
> notify me when this is done.
>
> Thank you..........Edna Kotal




From: security curmudgeon (jericho@attrition.org)
To: Edna Kotal (classigalnana@verizon.net)
Date: Thu, 9 Nov 2006 15:13:53 -0500 (EST)
Subject: Re: Cancel free AOL


: Kindly cancel my FREE MEMBERSHIP with AOL as of today's date November 8,
: 2006.  Please notify me when this is done.

Good evening Edna,

It is currently Thu Nov  9 15:13:19 EST 2006, so this request is invalid
given that it is no longer 11/08/06. Please re-submit your request.


Jared E. Richo
Attrition On-Line (AOL)




From: Edna Kotal (classigalnana@verizon.net)
To: security curmudgeon (jericho@attrition.org)
Date: Thu, 09 Nov 2006 15:32:14 -0500
Subject: Re: Cancel free AOL


AS PER YOUR REQUEST I AM RE-REGISTERING MY REQUEST TO CANCEL MY FREE MEMBERSHIP WITH 
AOL AS OF TODAY'S DATE  NOVEMBER 09, 2006.

PLEASE NOTIFY ME WHEN THIS IS DONE.

THANK YOU..........EDNA KOTAL



From: security curmudgeon (jericho@attrition.org)
To: Edna Kotal (classigalnana@verizon.net)
Date: Fri, 10 Nov 2006 18:39:13 -0500 (EST)
Subject: Re: Cancel free AOL


: AS PER YOUR REQUEST I AM RE-REGISTERING MY REQUEST TO CANCEL MY FREE
: MEMBERSHIP WITH AOL AS OF TODAY'S DATE NOVEMBER 09, 2006.
:
: PLEASE NOTIFY ME WHEN THIS IS DONE.

Good afternoon Edna,

Requests such as this made using all caps is considered "shouting" or
"yelling" and deemed abusive behavior. Due to a long history of upset
customers verbally abusing our staff, we can not let you speak to us that
way. Please remember that we're just human and doing our best to do our
jobs to feed our families.

Jared E. Richo
Attrition On-Line (AOL)




From: Edna Kotal (classigalnana@verizon.net)
To: security curmudgeon (jericho@attrition.org)
Date: Sat, 11 Nov 2006 00:11:15 -0500
Subject: Customer Service

Your comment that you have had many dissatisfied customers does not surprise me  
if you communicate with them the way you did with me.  You must have earned an F 
grade in your P.R.  Course!

Grow up, learn to respect your elders, and, above all, GET A LIFE!




From: security curmudgeon (jericho@attrition.org)
To: Edna Kotal (classigalnana@verizon.net)
Date: Sat, 11 Nov 2006 00:47:52 -0500 (EST)
Subject: Re: Customer Service


: Your comment that you have had many dissatisfied customers does not
: surprise me if you communicate with them the way you did with me.  You
: must have earned an F grade in your P.R.  Course!
:
: Grow up, learn to respect your elders, and, above all, GET A LIFE!

I'm 83 years old and still working hard every day! You young whipper
snappers have it so good. Back in my day we didn't have this Internet/AOL
thingy. We had REAL tubes made of metal and 12 hour days of manual labor.
You show some respect or you will never get your account cancelled and
we'll start billing you monthly!

Jared E. Richo
Attrition On-Line (AOL)




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