An Australian software developer has been left fuming after the latest virus definition update from McAfee caused his package to be wrongly identified as a Trojan horse programme.
The false positive meant that ISPWizard, an internet setup program wizard, was labelled as the BackDoor-AKZ Trojan by users running the latest update of McAfee's AV software. As a result, ISPWizard is being unceremoniously ripped from users' systems. This means that many people are (http://www.ispwizard.com/phpBB2/viewtopic.php?t=51 now 404) unable to connect to their ISPs because the software that they need has been automatically deleted by McAfee.
McAfee's cock-up dates from 1 September when it released an antivirus DAT (signature file) update. It has yet to rectify its mistake.
ISPWizard Developer Mark Griffiths slammed McAfee's tardy response: "This is causing major problems for my business, the businesses of my customers [ISPs] and also their customers as well. Despite this problem being quickly reported to McAfee and it being stressed to them that this is a major problem which is causing damage to many businesses, they have been very slow to react," he said.