A faulty update is being blamed for incapacitating an untold number of Microsoft Windows systems running anti-virus software from BitDefender.
BitDefender says the problem occurred Saturday morning with a faulty update for 64-bit Windows systems that caused multiple Windows and BitDefender files to be quarantined. The bad update causes the anti-virus program to flag thousands of legitimate Windows and BitDefender program files as a threat called "FakeAlert.5"
The Romanian software firm said the glitchy update has been removed and that the company is working on a fix for the problem. BitDefender's user forum has lit up with complaints from customers, and the company appears to be fielding quite a number of inquiries on the problem via its Twitter page.
"We are creating a patch that will restore all quarantined files," the company said in a statement on its site. "The patch will be available shortly. We apologize for this error and we will work to prevent this from occurring again in the future."